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Posted on : 2008 Jun 24 08:35:18
Technical support engineer
CATEGORY:
JOB DESCRIPTION: The position is based at the BitDefender HQs in Bucharest
JOB RESPONSABILITIES:
- Offers Technical Support service to the BitDefender customers via phone, email and Live Assistance in order to ensure the BitDefender business objectives, 24 hours a day, 7 days a week;
- Approaches and solves based on the competencies matrix the technical support
requests arrived via the dedicated support channels;
- Shares technical information about the products with the other teams involved;
- Build, assimilate, implement, audit and improve working procedures;
REQUESTS:
- Advanced Windows knowledge;
- Linux basic knowledge;
- Customer oriented attitude;
- Communication - sharing information;
- Results and problem solving oriented;
- Initiative and proactivity;
- Fluency in English;
JOB OFFER:
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Coffee, tea, water, pool table, fussball tables and other small things to make you as comfortable as possible at work
