Technical Support Engineer
CATEGORY: Customer Care
COUNTRY: Romania
POSTED ON: 2011 Oct 04
JOB DESCRIPTION:
JOB RESPONSABILITIES:
Responsibilities:
- Offers Technical Support service to the BitDefender customers via phone and email in order to ensure the BitDefender business objectives, 24 hours a day, 7 days a week;
- Approaches and solves requests arrived via the dedicated support channels based on the competencies matrix the technical support;
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers.
- Build, assimilate, implement, audit and improve working procedures;
REQUESTS:
Requirements:
- Advanced Windows knowledge;
- Linux basic knowledge;
- Customer oriented attitude;
- Communication – sharing information;
- Results and problem solving oriented;
- Initiative and proactivity;
- Proficiency in English;
- Previous experience in similar job is a plus
JOB OFFER:
The position is based at the BitDefender HQs in Bucharest.
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Pool table, foosball tables and other small things to make you as comfortable as possible at work.