United Kingdom
  • UK Support
  • My Account
  • Renewal Centre

Bitdefender®

  • Home
  • Home Users
  • Small Business
  • Corporate Business
  • ISPs
  • News
  • About Us
  • Partners
  • Home
  • Support
  • FAQ

FAQ

This archive contains some Frequently Asked Questions (FAQ) about BitDefender Products. You can search for more info in BitDefender Knowledge Base database of support articles.


 What to do when BitDefender does not detect malware
Some files may not be detected by BitDefender even if they are malicious. This is called a false negative and usually occurs when the malware uses new (unexplored) techniques.

 What BitDefender software should I purchase
Besides the guaranteed detection of trojans, spyware and general malware, the new version of BitDefender offers you new features, as the Instant Messaging Encryption or the Vulnerability Check. You might be interested in the most complete security solution available, BitDefender Total Security which is not only a security product but a security system.

 Installing BitDefender Antivirus 2009
This article describes the installation procedure for BitDefender Antivirus 2009.

 Installing BitDefender Internet Security 2009
This article describes the installation procedure for BitDefender Internet Security 2009.

 How to install BitDefender
This article describes the installation procedure for BitDefender 2009.


 Purchase and Registration information
The current document intends to provide answers to the most asked questions in terms of licensing, registration and the customer's account on BitDefender website.

 Upgrading to BitDefender Antivirus 2010
This article describes how to upgrade your BitDefender Antivirus 2009 to the new BitDefender Antivirus 2010.

 Registering BitDefender 2010
Whenever a BitDefender product is purchased, our customers receive the product as a 30 days trial version and a license key to register it.

 What to do when BitDefender detects legitimate applications
There is a possibility that BitDefender will report a legitimate file as being infected. This is called a false positive and usually occurs when BitDefender decides that the file behaves like a malware.

 Windows Vista Compatibility
The following products will be Vista-compatible starting with January 2007:

BitDefender Antivirus v10.2
BitDefender Antivirus Plus v10.2
BitDefender Internet Security v10.2


The Windows Vista 64-bit version is NOT supported yet.

Search BitDefender's database of support articles by keywords. Enter your search terms:


Searching tips:
* Use more than one word
* Use only important words

Useful Links
  • Advanced Search


MyBitDefender Login


  • forgot password?
  • I don't have an account


Contact BitDefender

© 2010 BitDefender

  • Site Map
  • Legal Terms
  • Site Feedback
  • Global Sites
  • Privacy Policy

For Home Users

  • BitDefender® Total Security 2011
  • BitDefender® Internet Security 2011
  • BitDefender® Antivirus Pro 2011
  • BitDefender 2011 Product Comparison

For Small Business

  • For Small Business
  • BitDefender® Small Business Security for Desktops and File Servers
  • BitDefender® Small Business Security for Desktops, File Servers, and Exchange

News

  • BitDefender Finds IT Security Employees Likely to Disclose Sensitive Information on Social Networks
  • BitDefender Internet Security 2010 Receives Esteemed AV-Test Certification
  • BitDefender launches Total Security 2011 today to offer consumers a simplified and enhanced way to safeguard their online world

Tools & Resources

  • Free Online Virus Scanner
  • Renew Product Licence
  • Download Trial Versions
  • Download Datasheets