Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to Bitdefender 2014 ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

How to install Bitdefender 2015 using the offline installation kit?

Here are the steps to install Bitdefender 2015 using the offline installation kits: 1. Use our uninstall tool in order to uninstall/delete any previous Bitdefender ...

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What to do if I installed the wrong Bitdefender product? (my license key is for another Bitdefender product)

1. If you installed another Bitdefender product than the one you have the license key for, Bitdefender will notify you that you have the wrong product installed 2. Bitdefender ...

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How to scan your MAC

You can scan your Mac or specific files anytime you want. The easiest way to scan a file, a folder or a volume is to drag&drop it over the Bitdefender Antivirus for Mac window ...

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Registering your Bitdefender Antivirus for Mac after upgrade or reinstall

On upgrading or reinstalling your Bitdefender Antivirus for Mac (if you have upgraded your Mac OS from Snow Leopard or Lion to Maverick), you might be warned that your license key ...

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How to uninstall Bitdefender 2015

If you need to remove your Bitdefender 2015, follow these steps: In Windows XP: 1. Click Start, go to Control Panel and double-click Add / Remove programs. 2. Find Bitdefender ...

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What is Bitdefender Antivirus Free for Android?

Bitdefender Antivirus Free for Androidis the product that keeps your mobile device protected against malicious apps. Easy to install, it is configured to scan the new apps and stop ...

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Bitdefender Antivirus Free - Frequently Asked Questions

Where can I download Bitdefender Antivirus Free for Android from? Bitdefender Antivirus Free for Androidcan be downloaded from Google Play. Open the Google Play application and ...

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What is Bitdefender Clueful?

Every day you enjoy the apps you have installed without knowing what they really do behind your back. Some of those apps can break your privacy by sharing personal data, and by tracking ...

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Where can I download Bitdefender Mobile Security from?

You have three possibilities to download Bitdefender Mobile Security: 1. From the Bitdefender website: http://www.bitdefender.com/solutions/mobile-security-android.html 2. ...

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How do I uninstall Bitdefender Mobile Security?

To uninstall Bitdefender Mobile Security you must first disable the Device administrator setting. To do this, follow these steps: 1. Go to System Settings and tap Security. 2. ...

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