Welcome to Bitdefender Support for Home Users

Our knowledgeable technicians are at your disposal 24/7! We're here to answer any question and resolve any technical issue you may be experiencing.


Important topics

Installing your New Bitdefender product

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Bitdefender installation is straight forward – ...

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Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Bitdefender End of Life Policy Statement

Bitdefender End of Life Policy Statement Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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How to upgrade for free from an older version to the New Bitdefender ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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Latest topics

How to add websites to Safepay 2015 whitelist/blacklist

By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay. In ...

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How to use the Bitdefender 2015 Wallet

Bitdefender Wallet is the password manager that helps you keep track of your passwords, protects your privacy and provides a secure browsing experience. Using a single master ...

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How to add exceptions in Bitdefender 2015

Bitdefender gives you the option to exclude specific files, folders or even traffic from being scanned as long as you know they are safe. You can add exceptions forOn-accessandOn-demandscanning ...

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How to create a Firewall zone in Bitdefender 2015

Depending on the network you are connected to, the Bitdefender Firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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How do I protect my Facebook account using Bitdefender 2015 Safego?

Safegois aFacebookapplication developed byBitdefenderto keep your social networking account safe. Its role is to scan the links you receive from your Facebook friends and monitor ...

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How do I protect my children from online threats using Bitdefender 2015 ?

Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from viewing inappropriate content whenever you are ...

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Where do I see the remaining space on my Safebox in Bitdefender 2015?

To find out the remaining space on your Safebox, follow these steps: 1. Bring up the Bitdefender window and click the Tools panel. 2. Now click on the ...

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How can I share files with my friends with Bitdefender 2015?

1. Bring up the Bitdefender interface and click onTools. 2. On theSafeboxpanel, clickManageand selectManage shared filesfrom the ...

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Bitdefender Security for Endpoints (cloud-based) Update - July 2014

Bitdefender Security for Endpoints(cloud-based) protects business systems with centralized policy-based control and real-time visibility into the security status and does not require ...

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I cannot access a device on my network after installing Bitdefender 2015

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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