Professional Services

Professional Services

Empower your organization with optimal security configuration, protection, tailored services and training. 

Why Professional Services?

Cybersecurity is an investment, and you want to get the most out of it, quickly. Bitdefender Professional Services come alongside your security professionals to quickly, and efficiently get your Bitdefender solution up and running and protecting your environment.

Bitdefender Professional Services provides deep cybersecurity expertise, helps improve efficiency, and strengthens your organization’s security posture and cyber resilience by working with our experts.

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Reduce Risks and Costs

Helps avoid serious mistakes that can reduce your company’s protection, negatively impact productivity or cause downtime and lower overall costs.

Maximize ROI

Extract maximum benefit from your Bitdefender GravityZone products, minimizing operational costs and complexity. 

Optimize Security

Our experts ensure that you operate according to industry’s best practices and tune your GravityZone security solution to optimally respond to advanced threats.

Professional Services Packages

Right Packages for Any Business

Pattern

Designed for organizations with specific requirements where a Bitdefender expert works together with the customer to create an infrastructure capable of hosting the chosen Bitdefender security solution. It includes the following services: 
- Plan & Design 
- Deploy & Configure 
- Health Check 
- Product Update


Delivery: on-site or remote.

Pattern

Designed for customers who need their IT team to be quickly introduced to GravityZone solution basics, in order to manage and operate the GravityZone solution right after the installation is completed. 
Suitable for small businesses and MSPs, it comprises services that include planning, deployment and installation assistance. 


Delivery: remote 

Pattern

Complementary to Professional Services, we offer several Education Services options that provide your staff with practical experience in accordance with the role requirements for managing the security system. The training classes are the ideal choice when customers need comprehensive coverage of GravityZone installation, administration, performance and optimization. 
Formats: Basic and Advanced 
Delivery: online or on-site 

Enterprise Service Offerings

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Plan and Design

Suitable for customers that already have well-defined Infrastructure, but lack the resources, experience, or expertise to develop detailed, production-ready design specifications. 
This service helps determine the customer-specific path to successfully architect, implement, and operate a virtualized and secure GravityZone environment.

Deploy and Configure

Suitable for customers who have completed the “Plan and Design” process and benefit from expert guidance throughout the implementation process.
Involves installing and configuring GravityZone product on customer endpoints and validating GravityZone solution. 

Product Health Check

Suitable for customers who have completed the “Deploy and Configure” and look for actionable recommendations on how to improve product efficiency. 
This service focuses on identifying potential malfunctioning components, abnormalities and any other performance-related issues. 

Product Update

An upgrade recommendation in the case of a new product release is done by our Bitdefender expert based on the customer’s requirements. This analysis contains an overview of the potential impact to the customer’s network and recommendations on Bitdefender GravityZone release that can best meet customer’s requirements. 

Industry Recognition

Bitdefender is recognized as a cybersecurity leader by independent testing organizations, industry analyst firms and media outlets.

"I have never met such customized services in any provider "

Mike Turbutt, Dotter

"We were very pleased to find Bitdefender GravityZone would deliver the security solution we needed with the management capabilities we desired. Additionally, the responsiveness of their professional services team ensured a seamless deployment "

Brian Alexander, Senior Cloud and Virtualization Architect

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Who can get Professional Services?

Bitdefender Professional Services are available for any size organization. Available in two different offerings, Enterprise and Provisioning Pack ensure that organizations benefit from the highest level of protection and performance.

What products Provisioning Pack covers?

All Bitdefender GravityZone products* are covered, including the Cloud Security for MSPs. (except Sandbox Analyzer) 

What’s the difference between the two Educations Services: Basic and Advanced?

The Basic package is open to all GravityZone customers, giving free access to GravityZone product videos through our e-learning courses. 
The Advanced training sessions represent instructor-led classes that are organized with up to eight attendees and are priced by a number of seats. 

Resources

Datasheet

Professional Services Provisioning Pack for SMBs

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Datasheet

Professional Services Provisioning Pack for MSP

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