Directly contact our Support Team


GravityZone Enterprise Security

Product help and information wiki
Maintenance and Malware
16 topics

Adding Process Exclusions for Mac in Bitdefender GravityZone

Last updated on: 30/04/2020

This article describes how to add process exclusions for Mac in Bitdefender GravityZone.

Read more

FAQ about GravityZone update to version 6.8.1-21

Last updated on: 19/08/2019

This article answers to the most frequently questions related to GravityZone update to version 6.8.1-21.

Read more

Configure the SNMP Agent on Security Server

Last updated on: 09/10/2019

This article explains how to configure the SNMP Agent on Bitdefender Security Server to make possible the communication and information delivery to your SNMP Manager.

Read more

Managing Antimalware Exclusions in GravityZone

Last updated on: 15/07/2021

This article helps you to manage the antimalware exclusions in GravityZone.

Read more

Block USB drives through Device Control

Last updated on: 12/08/2019

In this article, you will learn how to block access to USB drives using Device Control.

Read more

How to schedule an antimalware scan task in GravityZone

Last updated on: 05/10/2018

This article describes how to define a scheduled antimalware scan task from GravityZone Control Center via security policies.

Read more

How to update the GravityZone appliance

Last updated on: 04/10/2018

This article explains how to update the GravityZone appliance, both manually and automatically.

Read more

Block or Allow specific websites with Content Control

Last updated on: 10/01/2020

This article describes how to block or allow specific websites with Content Control in GravityZone.

Read more

End of Support (EOSL) for VMware vCNS Integration

Last updated on: 03/05/2018

This article informs you that Bitdefender retires support for VMware vCloud Networking and Security (vCNS), which affects the integration between GravityZone and VMware vShield. 

Read more

How to restore a GravityZone database backup

Last updated on: 09/05/2019

This article explains how to restore a database backup for GravityZone virtual appliance.

Read more

How to protect from ransomware

Last updated on: 21/02/2018

This article shows you how to protect your computer from ransomware.

Read more

How to use Quarantine in GravityZone

Last updated on: 10/03/2020

This article describes how GravityZone quarantine works and how to restore, delete and download quarantined files.

Read more

Accessing and Restoring Quarantined Files in VMware Environments Integrated with vShield Endpoint

Last updated on: 24/05/2013

By default, the GravityZone security services isolate suspicious files and the malware-infected files that cannot be disinfected in a secure area named quarantine. When a virus is in quarantine it cannot ...

Read more

How to use the Bdsyslog scanning tool

Last updated on: 20/11/2019

This article explains how to use the BdSysLog tool to submit suspicious files for malware analysis 

Read more

What to do when Bitdefender does not detect malware

Last updated on: 18/01/2016

Some files may not be detected by Bitdefender even if they are malicious. This is called a false negative and usually occurs when the malware uses new (unexplored) techniques.

Read more

What to do when Bitdefender detects legitimate applications

Last updated on: 10/10/2017

This article explains what to do when Bitdefender reports a legitimate file as being infected (false positive).

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.