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Bitdefender

GravityZone Enterprise Security

Product help and information wiki
Maintenance and Malware
10 topics

End of support for Bitdefender Security Server based on Ubuntu 12.04

Last updated on: 29/06/2020

This article informs you that Security Servers built on Ubuntu 12.04 are no longer supported in GravityZone. 

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Types of archives scanned by Bitdefender Endpoint Security Tools

Last updated on: 17/09/2018

This article lists the most common types of archives scanned by Bitdefender Endpoint Security Tools.

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Migration and upgrade path from Bitdefender Endpoint Security Tools for Windows version 6.2.x

Last updated on: 10/08/2018

After the release of Bitdefender Endpoint Security Tools version 6.2.36.1014, Bitdefender Endpoint Security Tools is now available in two versions supporting different operating system versions.

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End of Support (EOSL) for VMware vCNS Integration

Last updated on: 03/05/2018

This article informs you that Bitdefender retires support for VMware vCloud Networking and Security (vCNS), which affects the integration between GravityZone and VMware vShield. 

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How to clean malware from an e-mail archive when using BEST

Last updated on: 22/06/2016

This article provides steps on how to clean malware from an e-mail archive when using BEST.

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How to use Quarantine in GravityZone

Last updated on: 10/03/2020

This article describes how GravityZone quarantine works and how to restore, delete and download quarantined files.

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Accessing and Restoring Quarantined Files in VMware Environments Integrated with vShield Endpoint

Last updated on: 24/05/2013

By default, the GravityZone security services isolate suspicious files and the malware-infected files that cannot be disinfected in a secure area named quarantine. When a virus is in quarantine it cannot ...

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How to use the Bdsyslog scanning tool

Last updated on: 20/11/2019

This article explains how to use the BdSysLog tool to submit suspicious files for malware analysis 

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What to do when Bitdefender does not detect malware

Last updated on: 18/01/2016

Some files may not be detected by Bitdefender even if they are malicious. This is called a false negative and usually occurs when the malware uses new (unexplored) techniques.

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What to do when Bitdefender detects legitimate applications

Last updated on: 10/10/2017

This article explains what to do when Bitdefender reports a legitimate file as being infected (false positive).

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