Bitdefender GravityZone license validation errors
Sometimes when you register your Bitdefender license key in GravityZone Control Center, you may encounter the following error messages:
- No connection to the licensing server.
- The license is invalid.
In these situations, ensure that:
You have a valid MyBitdefender account and a valid license key.
Check if the credentials (username and password) are correct and if you can access your account.
The connectivity to Bitdefender Licensing Server is working properly.To check the connectivity:
Make sure that your border firewall allows the connectivity to the following address and whitelist it if possible: lv2.bitdefender.com
- Open a SSH connection from your GravityZone appliance.
- Log in with the username: bdadmin and the password that you have set.
- Type the commands below to install telnet and check the connectivity:
sudo apt install telnet
telnet lv2.bitdefender.com 443
If the connection is successful, the result will be similar to: