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Migrating from Bitdefender Security for Labtech to ConnectWise Automate integration

Next to the existing Security for Labtech plugin, Bitdefender launched in the second quarter of 2018 a new integration between its GravityZone cloud solution for MSP and ConnectWise Automate (the former Labtech RMM solution). This new integration comes in the context of transition from the former Labtech to ConnectWise Automate solution.

This article will walk you through the process of migration from Security for Labtech to the new Bitdefender plugin for ConnectWise Automate, including:

  1. Learn what requirements you need to meet
  2. Install the Bitdefender plugin in ConnectWise Automate
  3. Integrate ConnectWise Automate with GravityZone
  4. Configure the Client Mapping in Bitdefender plugin
  5. Handle the policies assignment in GravityZone
  6. Deploy Bitdefender Endpoint Security Tools agent via the Bitdefender plugin in ConnectWise Automate

Requirements for installing the Bitdefender plugin in ConnectWise Automate

  • ConnectWise Automate v12.
  • An MSP monthly subscription account in GravityZone cloud console, created by a Bitdefender partner or distributor.
important Important: Make sure to uninstall the Bitdefender plugin for Security for Labtech before installing the  Bitdefender plugin for ConnectWise Automate.

Install the Bitdefender plugin in ConnectWise Automate

  1. Log in to ConnectWise Automate Control Center.
  2. Go to System > Solutions > Solution Center.

    Install the Bitdefender plugin in ConnectWise Automate
     
  3. Select Security > Bitdefender Cloud Security.

    Install the Bitdefender plugin in ConnectWise Automate
     
  4. Click Queue to add this solution in queue.



     
  5. You will notice 1 Solution in Queue in the upper left corner.
    Click Install/Update in the bottom right corner, and then exit the Solution Center.

    Install the Bitdefender plugin in ConnectWise Automate
     
  6. Go to System > Solution > Plugin Manager.

    Install the Bitdefender plugin in ConnectWise Automate
     
  7. Enable both the Bitdefender GravityZone and Bitdefender GravityZone Remote Agent plugins.
    note Note: When enabling the plugins you will be asked to restart the Database AgentService. Select No as this task will be done later.
     
  8. Go to Advanced > Reload Plugins and select Update Remote Agent Plugins. This will restart the Database Agent and Remote Plugins.

    Install the Bitdefender plugin in ConnectWise Automate
     
  9. After the Database Agent has successfully reloaded, reopen the ConnectWise Automate Control Center to continue configuring the Bitdefender GravityZone integration.

Integrate ConnectWise Automate with GravityZone

  1. In ConnectWise Automate, go to Tools > Bitdefender GravityZone Settings.
  2. Reload the Database Agent.
  3. Go to Advanced > Reload Plugins > Update Remote Agent Plugins to trigger a remote agent plugin update.

    Integrate ConnectWise Automate with GravityZone
     
  4. Enter the GravityZone API Details.
     
    note Note
    • When enabling the plugins you will be asked to restart the Database AgentService. Select No as this task will be done later.
    • Make sure the Auto Deployment option is disabled.
       
  5. Access in your browser the provisioned Bitdefender GravityZone web console address.
  6. Follow the initial setup instructions to configure your GravityZone account. For more details, refer to the GravityZone guide available on Help & Support page.
  7. Click the username in the upper-right corner of the GravityZone console and choose My Account.
  8. Go to the API keys section and click the Add button in the upper side of the table.

    Integrate ConnectWise Automate with GravityZone
     
  9. Enable the following APIs:

    Integrate ConnectWise Automate with GravityZone
     
  10. Click Save. An API key is generated. To prevent the leaking of sensitive information, do not share or distribute your own generated API keys.
  11. Copy the Access URL from the Control Center API section.

    Integrate ConnectWise Automate with GravityZone
     
  12. Enter the details into ConnectWise Automate and click Validate. After validation, you will be able to access additional configuration options.

    Integrate ConnectWise Automate with GravityZone
     

Configure the Client Mapping in Bitdefender plugin

Mapping a client is the process of linking a client from ConnectWise Automate to a company within Bitdefender GravityZone.

In ConnectWise Automate, on the left side of your newly configured plugin window, you will find the Client Mapping section. By checking the Create Location Based Groups in GravityZone, the plugin will create a Group and Deployment package in the GravityZone Portal for each location within ConnectWise Automate.

important Important: Changing a client mapping does not automatically move installed agents between the previously and newly selected companies within the GravityZone Console. For this, you will need to uninstall the old Bitdefender agent and install the new one.

Configure the Client Mapping in Bitdefender plugin

As a result, your ConnectWise Automate inventory will appear in GravityZone Control Center, where you can manage the security settings and take actions on endpoints.

Handle policies for ConnectWise Automate inventory in GravityZone

Because it is not possible to import security policies in GravityZone from Labtech, we recommend creating the policies that you need in GravityZone and assign them to companies with force inheritance for contained objects. In this way, newly deployed endpoints will get the assigned policy directly.

To create and apply a policy to a company in GravityZone, proceed as follows:

  1. In GravityZone, go to the Policies page.
  2. Click the Add button at the upper side of the policies table.

    Handle policies for ConnectWise Automate inventory in GravityZone
     
  3. Configure the policy according to your needs, then save it with a relevant name. For more details, refer to the GravityZone guide available on Help & Support page.
  4. Go to the Network page, and select the Companies inventory from the left-side pane.
  5. Select the company that you want from the right-side pane and click the Assign policy button at the upper side of the table.

    Handle policies for ConnectWise Automate inventory in GravityZone
     
  6. In the Policy Assignment window, make the following settings:
    1. Select the policy you want to apply to the company.
    2. Enable the option Force policy inheritance for objects.
    3. Click Finish to apply.
       
    Handle policies for ConnectWise Automate inventory in GravityZone

    The policy will apply to all existing or future protected endpoint under the selected company.

Deploy Bitdefender Endpoint Security Tools agent in ConnectWise Automate

You can install manually the Bitdefender security agent (Bitdefender Endpoints Security Tools) on the endpoints of a company, or automatically, using the Auto Deployment option.

The plugin will automatically upgrade the existing Bitdefender security agent.

Manual deployment

  1. In ConnectWise Automate, select Deployment on the left side of the Bitdefender plugin window.
  2. Select the clients you want to protect.
  3. Click Install GravityZone on the upper-right side if the table.

    Deploy Bitdefender Endpoint Security Tools agent in ConnectWise Automate

Auto Deployment

Through Auto Deployment, you are instructing the plugin to monitor a specific location for any Windows Workstation or Windows Server that does not have Bitdefender GravityZone installed, and to start the installation process.

In ConnectWise Automate, select >Auto Deployment on the left side of the Bitdefender plugin window and configure the settings as you want:

  • By selecting Workstations, you enable Auto Deployment for Windows workstations.
  • By selecting Servers, you enable Auto Deployment for Windows servers.
note Note:  Only clients and locations that are mapped to a company within GravityZone will appear in this list.
 

Deploy Bitdefender Endpoint Security Tools agent in ConnectWise Automate


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