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Protection Module expired

In this article you will learn how to troubleshoot Protection Module expiry issues.

If you encounter endpoints with one or more expired protection modules, follow these guidelines to identify the cause:

Check the total number of available license seats

For GravityZone Cloud customers:

  1. Navigate to My company from the the upper-right corner of Control Center.
  2. Under License check the Expiry date and Available seats for install.

For GravityZone On-Premises customers:

  1. Navigate to License section from the lower left corner of Control Center.
  2. Under License check the Expiry date and Available seats for install. As GravityZone products are available through various licensing options, it is important to know the type of license that you have and to make sure that its specifications meet your network size.
Ensure endpoint communication with the Communication Server

If endpoint communication is configured through a relay, or if it has a Security Server assigned, make sure that the communication channels are not restricted. You can find a list of all the required ports and addresses for GravityZone Cloud in this article, and for the On-premises version in this article.

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