Directly contact our Support Team

Troubleshooting GravityZone Authentication failed when creating first Company Administrator account

Bitdefender GravityZone provides full visibility into organizations’ overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender’s Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization.


If you are receiving this “Authentication failed” error message when creating the first Company Administrator account, check if you are using the latest GravityZone image. If not, you can download the latest one from here and then try to install once more.

Should the above steps not resolve the issue, contact the Bitdefender Support Team attaching full logs.

Rate this article: