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Updating the Bitdefender Plugin for ConnectWise Automate

This article describes how to update the Bitdefender plugin for the GravityZone integration with ConnectWise Automate.

When updating the Bitdefender plugin via Solution Center, you need to restart the ConnectWise Automate database agent and the Control Center. These operations ensure the correct application of the new features and they prevent compatibility errors.

This is how you update the Bitdefender plugin via Solution Center:

  1. Log into ConnectWise Automate Control Center.
  2. Go to System > Solutions > Solution Center.
  3. From Solutions > Security, choose GravityZone Cloud Security.
  4. Click Queue to add this solution in queue.
  5. In the Queued Solutions section, click Install/Update.
  6. Go to System > Solution > Plugin Manager.
  7. Find Bitdefender GravityZone plugin, right-click on it and select Enable.
  8. Find Bitdefender GravityZone Remote Agent plugin, right-click on it and select Enable.

    A confirmation window prompts you to restart the Automate Control Center. Select No.

important Important:

After enabling the plugins, you must first restart the Automate Database Agent, IIS server and the Control Center. Otherwise, the plugin update is incomplete. Restarting the database agent terminates any scripts running at that moment.

To restart the Database Agent in Automate Control Center, go to Advanced > Reload Plugins and select Update Remote Agent Plugins. This operation restarts the Database Agent service and Remote Agent plugins. Then you must restart the IIS server and the Automate Control Center.

To check if the update has completed successfully:

  1. Go to Tools > Bitdefender GravityZone.
  2. In the left-side menu, go to Other > Plugin Status.
  3. Verify the components statuses and, in case of issues, take actions as indicated in Recommendations. Once done, restart the ConnectWise Automate Control Center.

Restarting the Database Agent, IIS server and the Control Center also applies when installing the plugin. For details, refer to "Plugin Installation via Solution Center"" in the ConnectWise Automate Integration Guide.

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