Bitdefender Enterprise Premium Support

Get quick response to requests and proactive advice from Bitdefender Experts.

Why Enterprise Premium Support?

As organizations grow, their internal networks become more complex and the areas that must be protected by security solutions expand. Consequently the dangers that your security team must face each day grow. Bitdefender’s Premium Support services provide quick response to any attack, as well as proactive advice from our experts. As a result, your organization benefits from the optimal security configuration and maximum protection of security systems.

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Premium Support Packages

Bitdefender provides multiple levels of support so you can choose the service level that best fits your organization’s needs. Covering different businesses and overall requirements, the following Bitdefender Premium Support Services are available in our portfolio:

Business

Business


For small and
growing business

This service is granted to all Bitdefender business customers who purchased a support subscription. In addition to the standard technical support options, customers willl benefit from a dedicated phone line, reactive remote help assistance and better response SLAs.

Recommended
Enterprise

Enterprise


For organizations that require fast
response time and prioritization

In addition to the Business package features, customers will benefit from a number of dedicated services perfomated and exceptional response SLAs.

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Enterprise

Enterprise Plus


For large enterprise with complex
environments

The Enterprise Plus Support program extends Premium Enterprise Support with a Technical Account Manager (TAM) role, providing focused customer advocacy for organizations with unique or complex support requirements.

Choose the Premium Support Package that best fits your business requirements

The higher the level of support, the greater the flexibility you have to choose customized services tailored to cover your business needs.

Enterprise plus
Enterprise
Business
Standard Support Package
Responsiveness & Prioritized case handling
Maintenance sessions
Case Escalation Management
Routine product health checks
Education Services
Technical Account Management
On-site visits

Technical Account Manager Benefits

The Technical Account Manager is a Bitdefender expert who is familiar with the customer’s environment, business objectives and deployment plans and coordinates all aspects of the technical customer interaction. With TAM added to the Enterprise Support Package, your organization benefits from:

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Quarter alignment calls

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Direct support on technical issues

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Handle escalated technical issues within Bitdefender

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Prioritized feature requests process

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Monthly review of open issues in support

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On-demand on-site visits

Bitdefender offers top services. Quick response, good quality service and support at all times Michael M. Kristensen, Clipper
We were very pleased to find Bitdefender GravityZone would deliver the security solution we needed with the management capabilities we desired. Additionally, the responsiveness of their professional services team ensured a seamless deployment Brian Alexander, Senior Cloud and Virtualization Architect for Mentor Graphics
Bitdefender gave us very professional service and support Niklas Nikitin Karlstad University’s IT Security Coordinator

Contact Us

Do you still have questions? Do you need help deciding which solution is right for you?

The Bitdefender Sales Team is happy to be of service. Call today!

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